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  IT Experience
   

  Project 3 :

1994 to 1995 :

Formerly The Software PartnershipDeluxe Data International Operations, Wingate House, RuncornDeluxe Data International Operations
Wingate House, Northway,
Runcorn, Cheshire,
United Kingdom. WA7 2SX
(formerly The Software Partnership until 1994,
now
Fidelity National Information Services (FIS)
(at 2007) from EFD
eFunds International Limited in 2000)

Area :

sp/ARCHITECT-BANK
Customer Support Software Investigation / Design / Coding / Modifications /
Enhancements / Testing / On-site Installation / 24 Hour Support

Website :

www.fidelityinfoservices.com

Position :

Lead Analyst

      

  Primary IT Skills :

Programming Languages
(HP NonStop):

COBOL85, COBOL74, SCOBOL, ENSCRIBE, TACL, NONSTOP SQL
Various
NSK Utilities – PATHMAKER, CONTROL, MEASURE, PUP, SPOOLCOM, PATHCOM, INSPECT, EMS etc.

Operating
Systems :

HP NonStop (formerly TANDEM) CLX, GUARDIAN with PATHWAY on K series
WINDOWS 3.1, MS-DOS
Voice Processing /
VOS 4.3 VPS 7000 / 9000

Software
Packages :

CrystalPoint OutsideView
Microsoft Word

Other :

N/A

      

  Customer Support :

Assigned to a team responsible for supporting a number of ‘Live’ Direct Electronic Banking applications running at various major clearing banks in England and abroad, previously designed and developed by ‘The Software Partnership’ and ‘Deluxe Data International Operations’. Tasks included addressing various performance issues, on-site installation of software enhancements, dealing with system problems and failures, answering customer questions and providing information about various aspects of their Electronic Banking Systems.

      

  Voice Processing Hardware and Software Support :

Periphonics Voice / Touch-Tone Response Unit
Customer Acceptance and Installation of New Software / 
Software Enhancements to Response Unit and Supporting HP NonStop Application

Included in my tasks as part of the Customer Support team was the support of a Phone Touch-Tone Banking application running at a major clearing bank in Denmark. It was my responsibility to see through the Customer Acceptance phase and subsequent installation of a set of software enhancements to this phone system. The system provides for on-line balances, account information and the ordering of statements by interfacing to a hp NonStop host system via a touch-tone response unit. This unit deals with incoming telephone calls by speaking digitised voice messages to the caller in response to touch-tone input.

      

  Professional Training :

Click here for a Gallery of available Professional Training Certificates.

 

Month / Year

Course

Location

June 1995

hp NonStop Performance Analysis and Tuning

HP NonStop UK Education Centre

      

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Copyright 2016-2017 : Mark A. Whitfield : Senior Project Manager - Capgemini UK